Last updated: October 7, 2026
Thank you for choosing Peptology. This Shipping Policy explains how orders are processed and shipped.
1. Order Processing
Orders are processed after payment has been successfully received or verified.
Processing times may vary depending on product availability, order verification, destination, and other operational circumstances.
2. Shipping Methods
Available shipping methods and applicable shipping charges are displayed during checkout.
Shipping options may vary depending on the destination and the products included in an order.
3. Delivery Estimates
Any delivery timeframe displayed on our website or provided by our support team is an estimate and is not a guaranteed delivery date.
Delays may occur because of carrier operations, customs procedures, weather, incorrect delivery information, holidays, or other circumstances outside our reasonable control.
4. Tracking
Where tracking is available, tracking information may be provided to the customer after the order has been dispatched.
Tracking information may take some time to become active after the shipment is handed to the carrier.
5. Customer Address
Customers are responsible for providing accurate and complete shipping information.
Peptology is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
6. Customs and Import Requirements
Customs duties, taxes, import charges, permits, or other governmental requirements may apply depending on the destination.
Peptology does not guarantee that an order will clear customs or that a particular destination will permit importation.
7. Restricted Destinations
We may restrict or decline shipments to destinations where fulfilling an order would violate applicable laws, regulations, carrier requirements, or our internal policies.
8. Lost or Damaged Shipments
If an order appears to be lost or arrives damaged, please contact Peptology as soon as reasonably possible with your order information and any relevant photographs or documentation.
We will review the matter and, where appropriate, work with the applicable shipping carrier.
9. Delivery Attempts
Customers should ensure that someone is available to receive shipments when required by the selected shipping service.
Additional delivery attempts or carrier charges may apply depending on the carrier’s policies.
10. Contact
For questions about shipping or an existing order, please contact Peptology through the Contact page on our website.